General Questions

What is your minimum order quantity (MOQ)?

We accept both low-volume and high-volume orders. For prototype molds, MOQ can be as low as 1 set. For production molds, we typically recommend orders based on your annual demand.

What is your typical lead time?

Prototype molds: 7-15 days
Production molds: 20-35 days
Exact lead time depends on mold complexity and current production schedule.

Do you provide DFM analysis?

Yes, we provide free Design for Manufacturability (DFM) analysis for all projects. Our engineers will review your 3D CAD files and suggest optimizations to reduce cost and improve quality.

Quality & Certifications

What certifications do you have?

We are ISO 9001:2015 and ISO 13485:2016 certified. Our medical mold manufacturing follows FDA 21 CFR Part 820 guidelines and supports CE marking for EU markets.

How do you ensure quality control?

We implement comprehensive quality control including:
– First article inspection (FAI)
– In-process quality checks
– Final CMM inspection
– Complete documentation package

Pricing & Payment

How is mold pricing calculated?

Mold pricing depends on:
– Mold size and complexity
– Number of cavities
– Steel type and components
– Surface finish requirements
– Lead time requirements

What are your payment terms?

Standard terms: 50% deposit, 50% before shipment.
For long-term partners, we offer flexible payment arrangements.

Shipping & Support

Do you ship internationally?

Yes, we export molds worldwide. We work with reliable freight forwarders and can arrange door-to-door delivery via air or sea freight.

Do you provide after-sales support?

Yes, we provide comprehensive after-sales support including mold maintenance guidance, spare parts supply, and technical assistance throughout the mold’s lifecycle.